FAQs

• How do I know what size to order?

You can refer to our sizing chart on the product page to determine the best size for you. If you are still unsure, please contact our customer support team for assistance.

• Do you offer free shipping?

We offer free standard shipping on orders over $50 within Canada. Additional shipping options are available for an additional fee.

• What is your return policy?

We accept returns within 30 days of purchase, provided that the item is in its original condition and packaging. Please refer to our Returns and Exchanges Policy for more information.

• How can I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your package’s delivery status on our website or through the shipping carrier’s website.

• How long does it take to receive my order?

Standard shipping within Canada generally takes 3-7 business days for delivery, while expedited shipping options are available for an additional fee. Please note that shipping times may vary depending on your location and shipping carrier delays.

• Can I cancel or modify my order?

If your order has not been shipped, you may be able to cancel or modify your order by contacting our customer support team. Once your order has been shipped, it cannot be canceled or modified.

• What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and        Discover. We also accept payment through PayPal.

• Do you ship internationally?

Currently, we only ship within Canada. We cannot deliver to P.O. boxes, APO/FPO addresses, or international addresses.

• How can I contact your customer support team?

You can contact our customer support team by emailing us at support@shooz.com or by filling out the contact form on our website. We aim to respond to all inquiries within 24 hours.